Our signature alcohol-free bi-phase formula features two layers that are activated with a shake to infuse with and last on the skin. The first layer nourishes with its proprietary ‘Ôrəlixir™ base, crafted from hydrating snow mushroom and a moisturizing five-oil blend (camellia, almond, olive, jojoba, and shea), while also extending the scent’s potency and longevity. The second layer boosts mood and aura with memorable blends of aromatherapy essential oils and fine fragrance notes, all crafted from the highest-quality, responsibly sourced ingredients.

Yes! All of our products are certified cruelty-free by both PETA and Leaping Bunny standards.

Yes! All of our products are PETA-certified vegan.

Absolutely. We ban the usage of over 1,300 ingredients (including alcohol, parabens, sulfates, and phthalates), meet strict third-party standards for cleanliness and safety, and responsibly source all materials. All of our products meet ULTA Beauty’s Conscious Beauty requirements for Clean Ingredients.

Yes, all of our products are gluten-free and do not contain any wheat-based ingredients.

Yes, our bottles and boxes are made of recyclable materials. Recycle the box and liner with paper goods. When you’re finished with the parfum, remove the cap and unscrew the pump from the bottle. Discard the pump. Rinse the bottle out with water and recycle with glass. Recycle the cap according to your local recycling regulations.

All of our fine fragrance ingredients and essential oils are responsibly and sustainably sourced from countries worldwide. Our parfums are all made in the USA.

‘Ôrəbella was created to deliver luxurious, skin-loving fragrances suitable for all skin types, including sensitive skin. All of our parfums are free of ethanol-based drying alcohols. Drying alcohols like ethyl alcohol and isopropyl alcohol can strip the skin of natural oils and disrupt the skin barrier, causing dryness, irritation, redness, rashes, and other flare-ups, which is why they’re omitted from all ‘Ôrəbella formulas. Some of our scents include the aromatic alcohol cinnamyl alcohol, which naturally occurs in the essential oil of cinnamon leaves and delivers a sweet, floral, and spicy scent that contributes to the overall olfactory profile of the fragrance, and benzyl alcohol, which helps contribute to ‘Ôrəbella’s unique bi-phase formula. These types of alcohols do not cause any drying or adverse effects on the skin.

Our proprietary ‘Ôrəlixir™ base includes almond oil and therefore does carry the risk of a contact reaction if you have sensitivities to almonds.

The almond oil is refined. During the refining process, proteins that are typically responsible for allergic reactions might be significantly reduced. That said, sensitivities and allergies can vary from person to person. While many individuals with nut allergies are able to tolerate refined nut oils, we are unable to guarantee that the product will be suitable for all allergy profiles. We always recommend consulting with a healthcare professional if the individual has a known allergy and performing a patch test prior to use if advised by the physician.

Other than almond oil, there are no other nut oils/ingredients in the fragrances.

Engraving typically adds 2-5 business days to your order and is available on certain products only: 100mL parfum cap, 50mL parfum cap, and the Travel Case for 10mL. The personalized text is limited to 14 characters. Please note that special symbols, emojis, or phrases may not be possible. Engraving is available for an additional fee of $10 per product. Once your order is placed, engraving details cannot be changed, so please double-check your personalization before submitting.

Due to the unique nature of our skin-nourishing formula, the spray may sometimes dispense as a more direct spray rather than a traditional fine mist. This variation is completely normal and does not affect the quality, scent, or performance of the product. For best results, we recommend to always spray directly onto skin.

All our fragrances are crafted with high-quality perfumery notes, essential oils, and aromatic ingredients. Because these materials come from plants and botanicals, they can naturally deepen in color over time when exposed to light and air. This is a normal characteristic of fine fragrance and does not impact the intended use of the scent or the scent profile. In fact, many perfumes evolve slightly in appearance as their natural ingredients mature — much like fine wine or aged oils. While the color may shift subtly, the fragrance experience remains just as beautiful.

Our Perfume Mist is intentionally crafted as a dual-phase blend of oils and refreshing botanical waters. When shaken, the layers come together to create a soft, cloud-like veil that helps distribute fragrance evenly when sprayed. The temporary cloudiness is simply the moment when the formula blends to life. Gradually, the layers will gently separate again, ready to be reawakened with the next shake.

To unlock your Mist, simply flip the little switch on the back of the cap from left to right — you’ll feel it glide into place and hear a soft click. If traveling or on the go, lock it by sliding back to the left position as to avoid any accidental spraying.

If the pump isn’t springing back up, first ensure the lock is fully disengaged by sliding the switch to the unlock position on the right.
If the pump still feels stuck, press it down firmly once or twice to help it reset. If needed, gently lift the spray head from the front to help the actuator return to its normal position.
If the pump continues to stick, please reach out to our Customer Care team for further assistance.

For any product inquiries or concerns, please contact us at support@orebella.com.

Currently, we ship to the United States, Canada, and Mexico. Keep an eye out for upcoming new markets!

You’ll be ready to reveal your alchemy in 5-7 business days after placing your order!

For all international orders, please allow 2–3 business days for processing. Once shipped, your order will arrive within 7–9 business days.

We offer free shipping to the continental U.S. on all orders $75 and up (before taxes). Orders $74.99 and below will incur a shipping flat rate of $8.99. Any orders shipping to HI, AK, or PR will have a shipping flat rate of $19.99.

Shipping to Canada and Mexico is a flat rate of $19.99. Duties and taxes are prepaid and included in your order total, so no additional fees will be required upon delivery.

Route is a package protection service that covers your order in the event of loss, theft, or damage during transit. If something goes wrong with your shipment, Route makes it easy to quickly get a replacement or refund.

Route protection is a small fee calculated based on your order total. The exact cost will be displayed at checkout.

Route covers the following:

• Lost packages – your order is marked as delivered but never arrived, or is stuck in transit with no movement.
• Stolen packages – your order was delivered but went missing before you could retrieve it.
• Damaged packages – your order arrived broken or damaged due to shipping handling.

Route does not cover issues such as incorrect addresses entered at checkout, packages refused upon delivery, or delays without confirmed loss or damage. Please review Route's full terms at their website for complete coverage details.

Filing a claim is simple! Visit Route's claims portal and follow the steps. You'll need your order number and email address. Most claims are resolved within a few business days.

Claim timeframes vary by issue type:

• Lost in transit: Can be filed after a certain number of days in transit without movement (typically 7–30 days depending on the carrier).
• Stolen: Must be filed within 15 days of the marked delivery date.
• Damaged: Must be filed within 15 days of the marked delivery date.

For questions specific to Route's coverage and claims process, you can visit Route's Help Center. For questions about your order, feel free to reach out to our support team at support@orebella.com

We want every order to arrive safely, and we've partnered with Route to give you peace of mind. Shipping protection is automatically added to your cart to ensure you're covered from the moment your order leaves our hands.

Yes, shipping protection is optional. If you'd prefer not to add it, you can uncheck or remove it at checkout.

Please note that if you opt out, we are unable to take responsibility for lost, stolen, or damaged packages once they've left our facility.

Route Shipping Insurance is pre-selected by default to ensure all customers are protected. If you didn't want it included, please contact us as soon as possible before your order ships and we'll do our best to assist.

Please note: In the case we are able to remove Route Shipping Insurance from your order, we are unable to take responsibility for lost, stolen, or damaged packages once they've left our facility.

Unfortunately, we are unable to cancel an order once it’s been placed.

Separation is natural due to the bi-phase formula that makes up all of our parfum products. Once the bottle is shaken, the formula will fuse together and remain blended for approximately 15 minutes. Make sure you shake well before every application!

We're so sorry to hear this! Please reach out to our Customer Care team at support@orebella.com right away with your order number and any photos of your received package so we can look into this for you. Once we have everything we need, we'll work quickly to get your missing item(s) on the way to you!

Please Note: To ensure we can investigate and resolve any missing item claims, we require photo documentation of your received package at the time of delivery. Without evidence of the delivery discrepancy, we are unfortunately unable to process a replacement.

We apologize, but we are currently unable to process returns. However, we are happy to replace any products that were received in a defective or broken condition. If your product meets this criteria, please report the damage within 14 days of delivery by emailing us at support@orebella.com with your order number and a photo/video of the damaged product. We will promptly work to resolve the issue and get your product replaced.

We're sorry to hear your order was damaged on its way to you!

• If you purchased Route Shipping Insurance at checkout:
  You're covered! File a claim directly at claims.route.com using your order number and email address. Route typically resolves claims within a few business days.
• If you did NOT purchase Route Shipping Insurance:
  Unfortunately, we are unable to cover damage that occurs during transit for orders without Route protection. We strongly encourage adding Route Shipping Insurance at checkout on future orders to ensure you're protected against shipping-related damage, loss, and theft.

We're so sorry you received a defective item! If your product arrived broken or faulty due to a manufacturing or warehouse issue, we want to make it right.

Please reach out to our customer service team and include:

• Your order number
• A short video or photos of the affected item(s)
• The Lot Code (found on the bottom of the carton, just above the recycling symbol)

Once we receive that information, we'll review it with our team and send a replacement.

Please Note: Photo or video documentation is required to process any defective item claims. Claims submitted without this documentation may not be eligible for a replacement.

The ‘Ôrəbella Alchemy Foundation has been working since its launch to promote positive change in different communities. As part of this charitable initiative, the Foundation provides continuous support to multiple organizations that share ‘Ôrəbella core values. This support includes a minimum donation of 1% of all net sales, as well as service hours, community outreach, and social promotion. Charitable donations are made bi-annually to our partners at ‘Ôrəbella Alchemy Foundation. For more information about our partners and charitable initiatives, please visit our dedicated Alchemy Foundation page HERE.

We’ll miss you, but you can unsubscribe at any time by following the directions below:

- Text Messages: You can respond STOP to any text you’ve received from us or email us your phone number at support@orebella.com so we can remove you from our subscriber list.

- Newsletters: At the bottom of our emails, you’ll find a link to unsubscribe. You can also send us your email address at support@orebella.com so we can remove you from our subscriber list.

At this time, our SMS list is only available to subscribers with U.S. phone numbers, so we're unable to add international numbers to our text program. But we'd still love to keep you in our world! International friends can sign up for our email newsletter to be the first to know about new releases, exclusive offers, and all things Ôrəbella. Just enter your email at the bottom of any page on orebella.com to join.